# Complaints, Grievance, and Appeals — Draft

**Version:** `draft-2026-10-13-v1`

## Contact routes

- General support: **[support email/form and hours]**
- Privacy rights: **[privacy email/form]**
- Content safety: **[report URL]**
- Copyright: **[copyright contact]**
- Creator review/strike appeal: **[appeals URL]**
- Advertiser billing/campaign appeal: **[advertiser support URL]**
- India grievance officer, if required: **[full name, role, postal address, email, acknowledgement and resolution timelines]**
- Emergency child-safety escalation: **[approved process and local contacts]**

## What to include

Give the relevant account email, title or campaign identifier, date, issue category, and a clear explanation. Do not include passwords, full bank details, identity documents, or unrelated third-party personal data. Use the secure verification flow if requested.

## Review principles

We acknowledge, triage, and investigate complaints based on severity and applicable deadlines. Moderation and account decisions should include a reason, evidence category, reviewer, timestamp, and action. An appeal should be reviewed separately when practical. Legal orders and urgent safety risks may require expedited action. Exact response and resolution deadlines must be localized and must not be promised until support staffing and escalation are operational.

Keep a case number and do not submit duplicate reports unless new information is available. External regulator, court, consumer forum, or provider channels remain available where law gives that right.